SriLankan Airlines Lost and Found

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Passengers who misplace items or experience baggage service issues while traveling with SriLankan Airlines can seek assistance through the airline or airport Lost and Found services.

SriLankan Airlines Lost and Found

Reporting Lost Items

Passengers must report missing items to SriLankan Airlines or airport staff at the arrival airport. Reports must include flight number, travel date, and a full description of the item to assist with identification and recovery.

Onboard Items

Items left on SriLankan Airlines flights are collected by cabin crew and ground personnel during post-flight inspections. Providing seat details, flight information, and identifying features supports efficient tracing.

Checked Baggage Issues

Passengers must report delayed or missing baggage at the airline’s baggage service counter before leaving the arrival area. A Property Irregularity Report (PIR) is issued with a reference number for tracking purposes, which must be retained until resolution.

Item Collection

Recovered items are made available for collection at the airport or arranged through delivery services. Passengers must present identification and any report reference when collecting items.

Shall you need further information, please contact the SriLankan Airlines Contact Centre in Colombo using the details provided below.