Sriwijaya Air Check-in Information

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Passengers flying with Sriwijaya Air may use web-based check-in, airport self-service kiosks, or staffed counters to complete the process. These methods allow passengers to collect boarding passes and fulfill departure requirements before moving to security and boarding zones.

Sriwijaya Air Check-in Information

Online / Mobile Check-in

Sriwijaya Air provides online check-in through its official website for selected routes. Passengers can confirm bookings, select seats, and obtain boarding passes within the airline’s specified check-in window prior to departure. Digital boarding passes can be used where accepted by airport authorities.

Self-Service Kiosks

Self-service kiosks are available at certain Indonesian airports served by Sriwijaya Air. Passengers can use these kiosks to check in, print boarding passes, and proceed to baggage drop counters if carrying checked luggage.

Airport Counter Check-in

Airport counter check-in remains available across the airline’s network. Passengers can complete ticket verification, baggage check-in, and boarding pass issuance at staffed counters. Compliance with check-in deadlines is required for all flights.

Special Assistance

Passengers who require additional support, including elderly travelers, passengers with disabilities, or those traveling with infants, must check in at airport counters. Staff provide assistance and coordinate necessary services before departure.

Shall you need further information, please contact the Sriwijaya Air Call Center, as indicated below.