STARLUX Airlines Lost and Found

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Passengers who misplace belongings or experience baggage handling issues while traveling with STARLUX Airlines can submit a report through the airline or airport Lost and Found channels.

Reporting Lost Items

Passengers must report lost property to STARLUX Airlines or airport staff at the arrival location. Reports must include flight number, travel date, and a detailed description to ensure accurate identification and processing.

Onboard Items

Items left on STARLUX Airlines aircraft are collected during cabin inspections performed after each flight. Providing seat assignment, flight details, and distinguishing features supports efficient recovery.

Checked Baggage Issues

Passengers must report delayed, missing, or damaged baggage at the airline’s baggage service counter before leaving the arrival hall. A Property Irregularity Report is issued with a tracking reference, which must be retained until the case is resolved.

Item Collection

Recovered items are available for collection at the airport or through delivery arrangements coordinated by the airline. Passengers must present identification and the relevant report reference when claiming items.

Shall you need further information, please contact STARLUX Customer Service in Taipei as indicated below.

Head Office (HQ)	Tel Number	Office Hours
STARLUX Airlines No. 168, Sec. 3, Nanjing E. Rd Zhongshan Dist Taipei City, Taiwan	+886 2 2791 1199	08:30-18:00 Monday to Sunday & Public Holidays

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