SWISS Lost and Found

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Passengers who misplace personal belongings or encounter baggage-related issues while traveling with SWISS can report the matter through the airline or the airport’s Lost and Found services.

Reporting Lost Items

Passengers must report missing items to SWISS or airport staff at the arrival airport. Reports must include flight number, date of travel, and a detailed description to ensure accurate identification and tracking.

Onboard Items

Items left on SWISS aircraft are collected during post-flight inspections carried out by cabin crew and ground teams. Providing seat number, flight information, and distinguishing details supports recovery efforts.

Checked Baggage Issues

Passengers must report delayed, missing, or damaged baggage at the airline’s baggage service counter before leaving the arrival area. A Property Irregularity Report is issued with a tracking reference, which must be retained for follow-up.

Item Collection

Recovered items are available for collection at the airport or through delivery arrangements coordinated by SWISS. Passengers must present valid identification and the report reference when claiming their belongings.

Shall you need further information, please contact the Swiss International Air Lines Reservation & Ticketing Office in Zurich as indicated below.

Head Office (HQ)	Tel	Email
8010 Zurich Swiss International Air Lines Customer Feedback Services P.O. Box	+41 848 700 700	swiss-mcc@swiss.com

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