TAP Air Portugal Lost and Found

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TAP Air Portugal offers support to passengers who misplace personal belongings during their journey. Items may be recovered from aircraft cabins, airport terminal areas, or check-in facilities. Reports can be submitted through the airline’s customer service channels or the airport’s Lost and Found office.

TAP Air Portugal Lost and Found
TAP Air Portugal Lost and Found

Items Left on Board the Aircraft

Passengers who leave personal belongings on board TAP Air Portugal aircraft must report the matter through the airline’s customer service channels. Cabin crew conduct post-flight checks, and recovered items are transferred to the airline’s handling team at the arrival airport.

Items Lost at the Airport

Items misplaced within airport terminals, lounges, or check-in areas are handled by airport Lost and Found offices. TAP Air Portugal coordinates with airport authorities when necessary to assist in locating reported items.

Baggage-Related Lost Property

Passengers experiencing delayed, missing, or damaged baggage must report the issue immediately at the airport baggage service desk. A Property Irregularity Report (PIR) is created to initiate tracking and recovery procedures.

Reporting a Lost Item

Lost items can be reported online or through TAP Air Portugal service desks. Passengers must provide flight details, baggage references, and a clear description of the item to support identification.

Recovery and Collection

Recovered items are returned through collection at designated offices or arranged delivery services. Identification is required before release, and delivery charges may apply depending on location.

Passenger Advice

Passengers must retain baggage tags and travel documents until all belongings are confirmed. Immediate reporting ensures proper documentation and supports the recovery process.

Shall you need further information, please contact the TAP Air Portugal Contact Center in Lisbon, as stated below.

Head Office (HQ) Tel Number Email
TAP Air Portugal
Edifício 25 do Aeroporto de Lisboa
1700-008 Lisbon
Portugal 		 +351 218 415 000 (International)
+1 800 931 18 21 (USA)		 customer@tapmilesandgo.com


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