TAROM Lost and Found

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TAROM assists passengers who have lost items while traveling. Missing belongings may be located on board the aircraft, within terminal premises, or at check-in counters. Passengers can file reports through airline representatives or airport lost property departments.

Items Left on Board the Aircraft

Passengers who leave belongings on board TAROM flights must contact the airline or arrival airport services. Items recovered by cleaning crews are forwarded to the airline’s Lost and Found unit for processing.

Items Lost at the Airport

Items misplaced within airport premises are handled by the respective airport Lost and Found department. TAROM provides assistance in directing passengers to the appropriate office when required.

Baggage-Related Lost Property

Passengers must report missing or damaged baggage at the airport before leaving the arrivals area. A PIR is issued to document the case and initiate tracing through the baggage system.

Reporting a Lost Item

Reports can be submitted through airline service counters or official communication channels. Passengers must include detailed descriptions and travel information to facilitate identification.

Recovery and Collection

Recovered items are stored at designated facilities. Passengers can arrange collection or request shipment, subject to verification and applicable service fees.

Passenger Advice

Passengers must check personal belongings before disembarking and maintain baggage claim documentation. Prompt reporting supports efficient handling of lost property cases.

Shall you need further information, please contact the TAROM Reservation Center in Bucharest using the contact details provided below.

Head Office (HQ)	Tel Number	Email
TAROM - Romanian Air Transport Calea Bucureștilor 224F Otopeni, Ilfov 075150, Romania	+40 21 9361 +40 21 9978 +40 800 500 131 (TelVerde)	contact@tarom.ro rezervari@tarom.ro

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