Thai Airways Lost and Found

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Thai Airways provides assistance for passengers who have lost personal belongings during travel. Items may be left on board aircraft, within airport terminals, or at airline counters. Reports can be made through airline customer service or airport authorities.

Items Left on Board the Aircraft

Passengers must report items left on board with details including flight number, travel date, seat number, and item description.

Items Lost at the Airport

Items lost in airport areas are handled by the airport’s lost property office, including security checkpoints, boarding gates, lounges, and baggage claim areas.

Baggage-Related Lost Property

Passengers must report missing checked baggage at the airline’s baggage service counter. A Property Irregularity Report (PIR) is issued for tracking.

Reporting a Lost Item

Passengers must provide:

• Passenger name and contact information
• Flight number and travel date
• Departure and arrival airports
• Description of the item
• Seat number if applicable

Recovery and Collection

Passengers are contacted if items are located. Identification is required for collection.

Passenger Advice

Passengers must check all personal belongings before leaving the aircraft or airport areas.

Shall you need further information, please contact Thai Airways 24-hour Contact Center in Bangkok using the information provided below:

Head Office (HQ)	Tel	Email
Thai Airways 6 Larn Luang Road Bangkok 10100 Thailand	+66 2 356 1111	contact@service.thaiairways.com

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