Transavia Lost and Found
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Passengers travelling with Transavia who lose personal belongings can request
assistance to recover their items. Lost property may occur on board the aircraft
or within airport facilities. Passengers must report missing items through the
appropriate service provider based on where the item was lost.
Reporting Lost Items
Items lost on board Transavia
flights must be reported via Transavia’s lost property channels or through the
relevant handling agent. Items lost within the airport terminal must be reported
directly to the airport’s lost and found service. Reports must include flight
details, travel date, and a detailed description of the item.
Onboard Items
Items left on board the aircraft are collected by
Transavia or its ground handling partners. Passengers must submit a report
through the appropriate lost property channel. Providing the seat number and
item details supports identification and recovery.
Checked
Baggage Issues
Passengers must report delayed, lost, or damaged
checked baggage immediately at the arrival airport baggage service desk. A
Property Irregularity Report (PIR) is issued with a reference number for baggage
tracing. Baggage status is tracked through the tracing system linked to the PIR.
Item Collection
Recovered items are returned through
the airport or handling agent responsible for the location where the item was
found. Collection procedures depend on airport and handling agent regulations.
Passengers must present valid identification and any relevant reference number.
Items are stored for a limited period in accordance with applicable airport or
handling agent policies.
Shall you need further information, please reach out to
Transavia Contact Center in the Netherlands using the following information:
| Head Office (HQ) | Tel | |
|---|---|---|
|
Piet Guilonardweg 15 TransPort Building 1117 EE Schiphol Airport The Netherlands |
+31 (0) 20 21 46 032 | +352 27 86 22 15 |
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