United Airlines Lost and Found

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Passengers who misplace personal belongings or experience baggage delivery issues while traveling with United Airlines can report the incident through airline or airport Lost and Found services.

Onboard Lost Items

Items left onboard a United Airlines aircraft are collected after passengers disembark and transferred to the Lost and Found department at the arrival airport. Passengers must submit a lost item report through the airline’s online reporting system with their flight details and item description.

Items Lost at the Airport

Items lost inside airport terminals, including airline lounges, security checkpoints, check-in halls, boarding gates, and baggage claim areas, are handled by the airport’s Lost and Found office. Passengers must contact the airport authority or speak with a United Airlines representative for guidance.

Lost or Missing Checked Baggage

Passengers whose checked baggage does not arrive on their flight must report the issue immediately at the Baggage Service Office located in the baggage claim area. Airport staff create a Property Irregularity Report (PIR) containing details of the missing bag.

The report includes a reference number used to track the baggage through the international WorldTracer. Baggage that remains unrecovered after 21 days is classified as lost.

Reporting and Follow-Up

• Passengers can submit a lost item report through the United Airlines website.

• Missing baggage must be reported immediately at the airport baggage service desk.

• Passengers can contact United Airlines Customer Care for updates using the report reference number.

Shall you need further information, please contact United Customer Service directly at the following:

Head Office (HQ)	Tel Number	Email
United Airlines, Inc PO Box 06649 Chicago, IL 60606-0649 United States	Tel:  +1 847 700 40 00 Fax: +1 847 700 22 14 Reservations: +1 800 864 83 31	customer.care@united.com

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