Ural Airlines Lost and Found

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Ural Airlines provides help to passengers who lose personal items during their journey. Missing belongings may be located within the aircraft cabin, across terminal areas, or at check-in counters. Reports can be submitted via airline customer support or airport Lost and Found services.

Items Left on Board the Aircraft

Passengers who leave personal items on Ural Airlines flights must contact the airline or airport Lost and Found services. Cabin inspections are conducted after each flight, and found items are transferred to storage facilities.

Items Lost at the Airport

Items misplaced within airport terminals are managed by airport authorities. Ural Airlines provides assistance in directing passengers to the appropriate department handling lost property.

Baggage-Related Lost Property

Passengers must report baggage issues at the airport upon arrival. A Property Irregularity Report (PIR) is issued to document the case and initiate tracing procedures within the airline’s baggage system.

Reporting a Lost Item

Passengers can report lost belongings through airline service counters or official communication channels. Complete details must be provided to support identification and verification.

Recovery and Collection

Recovered items are available for collection at designated locations or can be shipped upon request. Identification is required, and delivery services may incur additional charges.

Passenger Advice

Passengers must retain baggage claim tags and confirm all belongings before leaving the airport. Timely reporting ensures proper case handling and tracking.

Shall you need further information, please contact Ural Airlines 24/7 Passenger Support Service in Yekaterinburg as stated below.

Head Office (HQ)	Tel Number	Email
OJSC Ural Airlines 1G Utrenny Lane Yekaterinburg, 620025 Russia	8800 7700 262 (Russia Only) +7 499 920 22 52 (International)	info@uralairlines.com info@uralairlines.ru

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