VietJet Air Check-in Information
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Passengers flying with VietJet Air can finalize check-in through the airline’s
website or mobile platform, airport kiosks, or staffed counters. These methods
allow travelers to receive boarding passes and complete all necessary pre-flight
steps before proceeding to security checks and boarding areas.
Online / Mobile Check-in
Passengers flying with VietJet Air can complete check-in through the airline’s
website or mobile application. The service allows seat selection, purchase of
additional services, and issuance of a digital boarding pass. Online check-in is
available for eligible routes and passengers with confirmed bookings.
Self-Service Kiosks
Self-service kiosks are installed at selected airports. These kiosks enable
passengers to check in, print boarding passes, and obtain baggage tags. After
completing the process, passengers must proceed to baggage drop counters if
required.
Airport Counter Check-in
Airport counters provide full-service check-in for passengers who require
assistance or prefer manual processing. Staff verify documents, issue boarding
passes, and handle checked baggage. Counters operate within fixed time limits
prior to departure.
Special Assistance
Passengers requiring special services must check in at airport counters. VietJet
Air staff coordinate assistance for passengers with mobility limitations,
medical conditions, or other needs, ensuring proper arrangements for boarding
and travel.
Shall you need further information, please contact
VietJet Air's 24-hour Booking and Customer Services in Hanoi using the
information provided below:
| Head Office (HQ) | Contact | |
|---|---|---|
| VietJet Air 302/3 Kim Ma Street Ngoc Khanh Ward Ba Dinh District Hanoi, Vietnam |
+84 1900 1886 | 19001886@vietjetair.com |
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