VietJet Air Lost and Found

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VietJet Air assists passengers who misplace personal belongings during their trip. Items may be recovered from aircraft cabins, terminal areas, or check-in facilities. Reports can be made through airline customer support or the airport’s Lost and Found services.

Items Left on Board the Aircraft

Passengers who leave belongings on board VietJet Air flights must report the loss at the arrival airport or through the airline’s service channels. Cabin checks are conducted, and recovered items are recorded by ground staff.

Items Lost at the Airport

Items misplaced within airport terminals are managed by airport Lost and Found offices. VietJet Air assists in directing passengers to the appropriate service points.

Baggage-Related Lost Property

Passengers must report baggage issues at the airport service desk before exiting the terminal. A Property Irregularity Report (PIR) is created to document the case and initiate tracing procedures.

Reporting a Lost Item

Passengers can submit reports through airport counters or official airline channels. Detailed descriptions and travel information are required for processing.

Recovery and Collection

Recovered items can be collected at designated offices or delivered upon request. Identification is required before release, and delivery charges may apply.

Passenger Advice

Passengers must secure valuables in carry-on baggage and retain claim tags. Immediate reporting ensures accurate documentation and tracking.

Shall you need further information, please contact VietJet Air's 24-hour Booking and Customer Services in Hanoi using the information provided below:

Head Office (HQ)	Contact	Email
VietJet Air 302/3 Kim Ma Street Ngoc Khanh Ward Ba Dinh District Hanoi, Vietnam	+84 1900 1886	19001886@vietjetair.com

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