Vietnam Airlines Lost and Found

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Vietnam Airlines provides assistance for passengers who have lost or misplaced personal belongings during travel. Items may be left on board aircraft or within airport facilities. Reports can be made through airline customer service or airport lost property offices.

Items Left on Board the Aircraft

Passengers must report items left on board by providing flight details, seat number, and a description of the item through official channels.

Items Lost at the Airport

Items lost within airport terminals are handled by the airport’s lost property office, including areas such as gates, lounges, security checkpoints, and baggage claim.

Baggage-Related Lost Property

Passengers must report missing checked baggage at the airline’s baggage service counter. A Property Irregularity Report (PIR) is created to initiate the tracing process.

Reporting a Lost Item

Passengers must provide:

• Passenger name and contact information
• Flight number and travel date
• Departure and arrival airports
• Description of the item
• Seat number if applicable

Recovery and Collection

Passengers are contacted when items are located. Identification is required for collection or delivery.

Passenger Advice

Passengers must check personal belongings before leaving the aircraft and maintain control of items throughout the journey.

Shall you need further information, please contact Vietnam Airlines 24/7 Contact Center in Hanoi using the information below:

Head Office (HQ)	Contact	Email
Vietnam Airlines 200 Nguyen Son Street Bo De Ward, Long Bien District Hanoi, Vietnam	1900 1100 (within Vietnam) +84 24 3832 0320 (from Overseas)	telesales@vietnamairlines.com

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