Virgin Atlantic Check-in Information

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Passengers traveling with Virgin Atlantic must complete the check-in process prior to departure to receive their boarding pass and continue through security screening and boarding procedures.

Online / Mobile Check-in

Passengers traveling with Virgin Atlantic can complete check-in through the airline’s official website or mobile application. This service opens 24 hours before departure, allowing travelers to confirm their booking, select seats, add baggage, and download or print boarding passes before arriving at the airport.

Self-Service Kiosks

Self-service kiosks are available at selected airports across the airline’s network. These kiosks enable passengers to check in, choose seats, and print boarding passes and baggage tags. The kiosks support faster processing and reduce waiting time at the airport.

Airport Counter Check-in

Airport counters remain available for passengers who require direct assistance. Staff at these counters handle check-in procedures, verify travel documents, issue boarding passes, and process checked baggage. Counter opening and closing times vary depending on the departure airport and destination.

Special Assistance

Virgin Atlantic provides dedicated check-in support for passengers requiring additional assistance. This includes travelers with reduced mobility, unaccompanied minors, and those needing medical or accessibility services. Passengers can request support in advance or receive assistance at designated airport counters.

Shall you need further information, please contact Virgin Atlantic UK Customer Centre using the information provided below:

Head Office (HQ) Tel Email
Virgin Atlantic
The Office, Manor Royal
Crawley, West Sussex
RH10 9NU
United Kingdom
+44 344 8747 747 (Customer Centre) special.assistance@fly.virgin.com


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