Virgin Atlantic Lost and Found

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Passengers flying with Virgin Atlantic who misplace personal items can access support for recovery. Belongings may be left on board the aircraft or within airport premises, and reports should be submitted promptly to initiate the search process.

Items Left on Board the Aircraft

Passengers who leave belongings on board a Virgin Atlantic flight must report the item through the airline’s customer service channels. Cabin crew conduct checks after each flight, and any items found are transferred to the appropriate airport handling team.

Items Lost at the Airport

Personal items misplaced within airport terminals, including lounges and boarding areas, are handled by the airport’s lost property office. Virgin Atlantic directs passengers to the relevant airport authority for items not found on the aircraft.

Baggage-Related Lost Property

Delayed, missing, or damaged baggage must be reported immediately at the airport baggage service desk. A Property Irregularity Report (PIR) is issued, allowing tracking and follow-up on the status of the baggage.

Reporting a Lost Item

Passengers can submit reports through Virgin Atlantic’s website or customer service contact points. Detailed descriptions of the item, travel information, and contact details are required for processing.

Recovery and Collection

Recovered items are held by the airport or handling agent. Passengers are notified when items are located and can arrange collection or delivery, subject to local procedures and applicable charges.

Passenger Advice

Passengers are advised to retain baggage tags, boarding passes, and supporting documents to assist in identification and verification during the recovery process.

Shall you need further information, please contact Virgin Atlantic UK Customer Centre using the information provided below:

Head Office (HQ)	Tel	Email
Virgin Atlantic The Office, Manor Royal Crawley, West Sussex RH10 9NU United Kingdom	+44 344 8747 747 (Customer Centre)	special.assistance@fly.virgin.com

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