Virgin Australia Check-in Information

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Travelers flying with Virgin Australia are required to finalize check-in before their flight in order to obtain a boarding pass and proceed to security clearance and boarding gates.


Online / Mobile Check-in

Virgin Australia offers online and mobile check-in through its website and app, available from 48 hours up to 45 minutes before departure for domestic flights. Passengers can select seats, update booking details, and access digital boarding passes for a streamlined airport experience.

Self-Service Kiosks

Self-service kiosks are installed at major Australian airports. These machines allow passengers to check in, print boarding passes, and generate baggage tags. The system supports quick processing for travelers without checked baggage or with standard requirements.

Airport Counter Check-in

Airport check-in counters are available for passengers who need in-person service. Airline staff assist with document verification, baggage handling, and special travel requests. Counter deadlines are strictly enforced, and passengers must arrive within the specified time frame.

Special Assistance

Virgin Australia provides check-in support for passengers requiring additional care, including individuals with disabilities, elderly travelers, and families with infants. Dedicated staff are available to assist with boarding arrangements and mobility services when requested in advance.

Shall you need further information, please contact Virgin Australia Toll-Free using the information provided below:

Head Office (HQ) Tel Number Email
Virgin Australia
Level 11, 275 Grey Street
South Brisbane QLD 4101
Australia
+61 7 3295 3000
+61 7 3295 2296
Reservation Tel: 13 67 89
(call from Australia only)
reception@virginblue.com.au


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