Virgin Australia Lost and Found

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Travelers with Virgin Australia who experience lost personal belongings can seek assistance in locating them. Items may be misplaced during the flight or within airport areas, and timely reporting is required to facilitate recovery.

Items Left on Board the Aircraft

Items left inside the aircraft are collected by cabin crew and ground staff after arrival. These belongings are forwarded to the airline’s ground handling team for cataloging and storage at the arrival airport.

Items Lost at the Airport

Lost items within terminal areas fall under the responsibility of airport authorities. Virgin Australia provides guidance on contacting the correct airport lost property office for further assistance.

Baggage-Related Lost Property

Passengers must report missing or damaged baggage at the airline’s baggage services counter before leaving the airport. A formal report is created to initiate tracking and resolution procedures.

Reporting a Lost Item

Lost property reports can be lodged online or through customer service representatives. Passengers must include flight details, item descriptions, and identification information to support the search process.

Recovery and Collection

Once located, items are stored at designated facilities. Passengers are contacted with instructions for collection or delivery arrangements, depending on the airport and handling policies.

Passenger Advice

Passengers are encouraged to label personal belongings and verify all items before disembarking to reduce the risk of loss during travel.

Shall you need further information, please contact Virgin Australia Toll-Free using the information provided below:

Head Office (HQ)	Tel Number	Email
Virgin Australia Level 11, 275 Grey Street South Brisbane QLD 4101 Australia	+61 7 3295 3000 +61 7 3295 2296 Reservation Tel: 13 67 89 (call from Australia only)	reception@virginblue.com.au

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