Viva Lost and Found

AirlinesOffice.com » Major Airlines » Viva » Lost and Found

Passengers traveling with Viva who lose personal belongings may request assistance to recover their items. Lost property may occur on board the aircraft or within airport facilities. Passengers must report missing items promptly to ensure proper handling.

Viva Lost and Found

Reporting Lost Items

Passengers must report lost items based on where the item was misplaced:

- Onboard aircraft: report directly to Viva
- Within the airport terminal: report to the airport’s lost and found office

Reports submitted to Viva must include flight details, travel date, contact information, and a detailed description of the item.

Onboard Items

Items left on board the aircraft are collected by Viva or its contracted ground handling agents after each flight. Passengers must provide the flight number, date of travel, and seat number when submitting a report to assist with identification.

Checked Baggage Issues

For checked baggage that is delayed, lost, or damaged, passengers must report the issue immediately upon arrival at the airport baggage service counter. A Property Irregularity Report (PIR) will be issued with a reference number required for baggage tracking and claims processing.

Baggage tracing is conducted using the PIR reference number.

Item Collection

Recovered items are returned through coordination with Viva, the airport authority, or ground handling agents, depending on where the item was found. Passengers must present valid identification and supporting documents, including the PIR reference number where applicable.

Unclaimed items are handled in accordance with the procedures of the relevant airport or ground handling provider.

Shall you need further information, please reach out to Viva Contact Center in Mexico using the following information:

Head Office (HQ)	Tel	Email
Monterrey International Airport (MTY) Terminal C Carretera Miguel Alemán Km 24, S.N. Centro, Apodaca Nuevo León 66600 Mexico	+52 81 8215 0150 +52 1 55 4357 8482 (WhatsApp)	ir@vivaaerobus.com

...back