Air Astana Baku Office
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Air Astana, the flag carrier airline of Kazakhstan, has its headquarters in Almaty. As of early 2026, it operates scheduled international and domestic services around 65 routes from its main hub, Almaty International Airport.
Contact Air Astana
Air Astana operates direct flights from Almaty and Nur-Sultan to Baku, Azerbaijan. The frequency and schedules of these flights may vary depending on the season.
| Air Astana Baku Contact Information |
|---|
Baku City Ticket Office 62 Bulbul Avenue Gulustan Residence, 3 floor Baku, Republic of Azerbaijan Tel: +994 12 404 7515 Office Hours Monday - Friday : 9:00 am - 1:00 pm and 2:00 am - 6:00 pm Email: gyd.sales@airastana.com Baku Airport Office Terminal 1 Zone B Departure Hall Heydar Aliyev International Airport Office Hours: 2:30 hours before scheduled time of departure Email: gyd.airport@airastana.com Airport Name: Heydar Aliyev International Airport (Baku) |
Customer inquiries handled by Air Astana Baku Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Group Booking
- Air Astana Duty Free
- Promotional Fares
- Animals and Pets
- Air Astana Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Air Astana Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Air Astana Codeshare
- Air Astana Student Fares
- Nomad Club
If you're unable to find the answer from a local agent, please contact Air Astana's Call Centre in Almaty as indicated below.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Air Astana 4A Zakarpatskaya Street Almaty 050039 Republic of Kazakhstan |
584477 (Kazakhstan Only) +7 727 244 44 77 (International) |
info@airastana.com |
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