Air Astana Istanbul Office
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Air Astana, the flag carrier airline of Kazakhstan, has its headquarters in Almaty. As of early 2026, it operates scheduled international and domestic services around 65 routes from its main hub, Almaty International Airport.
Contact Air Astana
Air Astana operates direct flights from Almaty and Nur-Sultan to Istanbul, Turkey. The frequency and schedules of these flights may vary depending on the season.
| Air Astana Istanbul Contact Information |
|---|
Istanbul City Ticket Office İstanbul Dünya Ticaret Merkezi A.Ş. Yeşilköy Mah. Atatürk Cad. İDTM A1 Blok, No:10/1 Kat:9, Ofis No: 320 34149 Yeşilköy/ İstanbul Turkey Tel: +90 212 343 49 60 / 61 Fax: +90 212 343 49 63 Email: ist.sales@airastana.com Office Hours: 9:00 am to 5:00 pm Istanbul Airport Ticket Office Istanbul Airport (IST) International Terminal, Departure Level 7th Island, Office 8_F_0311 Tayakadın, Terminal Cad No:1 34283 Arnavutköy/İstanbul, Türkiye Tel: +90 212 465 53 93 Fax: + 90 212 465 53 92 Email: Ist.apt@airastana.com Office Hours: 4 hours before scheduled time of departure Airport Name: Istanbul Airport |
Customer inquiries handled by Air Astana Istanbul Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Group Booking
- Air Astana Duty Free
- Promotional Fares
- Animals and Pets
- Air Astana Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Air Astana Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Air Astana Codeshare
- Air Astana Student Fares
- Nomad Club
If you're unable to find the answer from a local agent, please contact Air Astana's Call Centre in Almaty as indicated below.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Air Astana 4A Zakarpatskaya Street Almaty 050039 Republic of Kazakhstan |
584477 (Kazakhstan Only) +7 727 244 44 77 (International) |
info@airastana.com |
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