Air Astana Moscow Office

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Air Astana, the flag carrier airline of Kazakhstan, has its headquarters in Almaty. As of early 2026, it operates scheduled international and domestic services around 65 routes from its main hub, Almaty International Airport.

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Contact Air Astana

Air Astana operates direct flights to Moscow from various cities in Kazakhstan, including Almaty and Nur-Sultan.

Air Astana Moscow Contact Information

Moscow City Ticket Office

Bolshoy Gnezdnikovsky alley, building 1/2
Tverskaya Metro Station
Moscow 125009
Russia

Tel: +7 495 287 7008 / 7009

Email: dme.cto@airastana.com

Office Hours

Monday: 12:00 am - 2:00 am and 9:00 am to 1:00 pm and 2:00 am to 6:00 pm
Tuesday - Thursday: 9:00 am to 1:00 pm and 2:00 am to 6:00 pm
Friday: 9:00 am to 1:00 pm and 2:00 pm - 12:00 am
Saturday: 8:00 am - 1:00 pm
Sunday: 2:00 pm - 12:00 am

Airport Name: Sheremetyevo International Airport (Moscow)

Customer inquiries handled by Air Astana Moscow Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Group Booking
  • Air Astana Duty Free
  • Promotional Fares
  • Animals and Pets
  • Air Astana Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Air Astana Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Insurance
  • Air Astana Codeshare
  • Air Astana Student Fares
  • Nomad Club

If you're unable to find the answer from a local agent, please contact Air Astana's Call Centre in Almaty as indicated below.

Head Office (HQ) Tel Number Email
Air Astana
4A Zakarpatskaya Street
Almaty 050039
Republic of Kazakhstan		 584477 (Kazakhstan Only)
+7 727 244 44 77 (International)		 info@airastana.com



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