Air Astana Shymkent Office

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Air Astana, the flag carrier airline of Kazakhstan, has its headquarters in Almaty. As of early 2026, it operates scheduled international and domestic services around 65 routes from its main hub, Almaty International Airport.

Contact Air Astana

Air Astana operates flights from Almaty and Nur-Sultan to Shymkent, Kazakhstan. Please check on Air Astana's website or contact customer service as schedules and frequencies may change.

Air Astana Shymkent Contact Information
Shymkent Airport Ticket Office Shymkent International Airport 9F8V+F6G, Shymkent Kazakhstan Tel & Fax: +7 7252 45 51 28 / 58 44 77 Mobile: +7 771 771 00 13 Call Centre: +7 727 244 44 77 Call Centre for All Regions of Kazakhstan: 584477 (till 12:00 am)

Customer inquiries handled by Air Astana Shymkent Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Group Booking
Air Astana Duty Free
Promotional Fares
Animals and Pets
Air Astana Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Air Astana Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Air Astana Codeshare
Air Astana Student Fares
Nomad Club

If you're unable to find the answer from a local agent, please contact Air Astana's Call Centre in Almaty as indicated below.

Head Office (HQ)	Tel Number	Email
Air Astana 4A Zakarpatskaya Street Almaty 050039 Republic of Kazakhstan	584477 (Kazakhstan Only) +7 727 244 44 77 (International)	info@airastana.com

Air Astana