Air New Zealand London Office

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Air New Zealand is the flag carrier airline of New Zealand. As of July 2025, Air New Zealand operates to 20 domestic destinations in New Zealand and 30 international destinations in 18 countries and territories, including United Kingdom (UK).

Air New Zealand

Contact Air New Zealand

Air New Zealand offers scheduled flights between London and Auckland / Wellington.

Air New Zealand London Contact Information

London Office

Air New Zealand
3rd Floor, The Triangle
5-17 Hammersmith Grove
London W6 0LG
United Kingdom

United Kingdom Passenger Sales, Reservations, Enquiries and Online Booking Help, please contact the following number:

Toll Free: 0800 028 4149

Website: www.airnewzealand.co.uk

Office Hours: 9:00 am - 5:00 pm (Monday - Friday)

For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland).

Air New Zealand check in counter: Zone D, Terminal 2

Baggage Services

C/- ASIG Global Baggage Services
Terminal 2, London Heathrow Airport
United Kingdom

Toll free (within UK): 0800 840 8069

Call Centre: 0344 375 4250 (charges apply for calls outside UK)

Email: LHRT2supervisor@globalbaggage.co.uk

Airport Name: London Heathrow Airport


Air New Zealand London Office Location Map

Queries handled by Air New Zealand London Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Air New Zealand Codeshare
  • Air New Zealand Duty Free
  • Promotional Fares
  • Animals and Pets
  • Air New Zealand Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Air New Zealand Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Insurance
  • Star Alliance Codeshare
  • Air New Zealand Cargo
  • Airpoints

If you're unable to find the answer from a local agent, please contact Air New Zealand in Auckland as indicated below.

Head Office (HQ) Tel Email
Air New Zealand
185 Fanshawe Street
Auckland 1010
New Zealand
0800 737 000 (within NZ)
+64 (0)9 357 3000
info@airnewzealand.co.nz



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