Air New Zealand Sydney Office

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Air New Zealand is the flag carrier airline of New Zealand. As of July 2025, Air New Zealand operates to 20 domestic destinations in New Zealand and 30 international destinations in 18 countries and territories, including Australia.

Contact Air New Zealand

Air New Zealand offers scheduled flights between Sydney and Auckland / Wellington.

Air New Zealand Sydney Contact Information
Centralised Australia Sales and Reservations Tel: 13 24 76 Baggage Services C/- Dnata Airport Services Arrivals Level 1, Northern End T1 (In between McDonalds and the Train Station) Sydney International Airport Mascot NSW 2020 Tel: +61 1800 452 308 (Toll free from within Australia, open 24 hours daily) Fax: +61 2 9667 9928 Email: baggageservices@dnata.com Office hours: 7:00 am - 6:00 pm (daily) Airport Name: Sydney Airport Air New Zealand Sydney Office Location Map

Air New Zealand Sydney Contact Information

Centralised Australia Sales and Reservations

Tel: 13 24 76

Baggage Services

C/- Dnata Airport Services
Arrivals Level 1, Northern End T1
(In between McDonalds and the Train Station)
Sydney International Airport
Mascot NSW 2020

Tel: +61 1800 452 308 (Toll free from within Australia, open 24 hours daily)
Fax: +61 2 9667 9928

Email: baggageservices@dnata.com

Office hours: 7:00 am - 6:00 pm (daily)

Airport Name: Sydney Airport

Air New Zealand Sydney Office Location Map

Queries handled by Air New Zealand Sydney Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Air New Zealand Codeshare
Air New Zealand Duty Free
Promotional Fares
Animals and Pets
Air New Zealand Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Air New Zealand Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Star Alliance Codeshare
Air New Zealand Cargo
Airpoints

If you're unable to find the answer from a local agent, please contact Air New Zealand in Auckland as indicated below.

Head Office (HQ)	Tel	Email
Air New Zealand 185 Fanshawe Street Auckland 1010 New Zealand	0800 737 000 (within NZ) +64 (0)9 357 3000	info@airnewzealand.co.nz

Air New Zealand