Air New Zealand Tokyo Office

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Air New Zealand is the flag carrier airline of New Zealand. As of July 2025, Air New Zealand operates to 20 domestic destinations in New Zealand and 30 international destinations in 18 countries and territories, including Japan.

Contact Air New Zealand

Air New Zealand offers scheduled flights between Tokyo and Auckland / Wellington.

Air New Zealand Tokyo Contact Information
Tokyo Office 16F, The Imperial Hotel Tower 1-1-1 Uchisaiwaicho, Chiyoda-ku Tokyo 100-0011 Japan Tel: 0570 015 424 (within Japan) / +81 03 5521 2770 (overseas) Email: japan.marketing@airnz.co.jp Office Hours: 9:30 am - 5:30 pm (Monday - Friday) For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland). Cargo Services 16F, The Imperial Hotel Tower 1-1-1 Uchisaiwaicho, Chiyoda-ku Tokyo 100-0011 Japan Tel: +81 03 5521 2738 Fax: +81 03 5521 2740 Baggage Services Narita Airport: Tel: 0476 33 2301 Fax: 0476 33 2302 Haneda Airport: Tel: 03 6428 5045 Fax: 03 6428 5142 Air New Zealand Tokyo Office Location Map

Air New Zealand Tokyo Contact Information

Tokyo Office

16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku
Tokyo 100-0011
Japan

Tel: 0570 015 424 (within Japan) / +81 03 5521 2770 (overseas)

Email: japan.marketing@airnz.co.jp

Office Hours: 9:30 am - 5:30 pm (Monday - Friday)

For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland).

Cargo Services

16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku
Tokyo 100-0011
Japan

Tel: +81 03 5521 2738
Fax: +81 03 5521 2740

Baggage Services

Narita Airport:

Tel: 0476 33 2301
Fax: 0476 33 2302

Haneda Airport:

Tel: 03 6428 5045
Fax: 03 6428 5142

Air New Zealand Tokyo Office Location Map

Queries handled by Air New Zealand Tokyo Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Air New Zealand Codeshare
Air New Zealand Duty Free
Promotional Fares
Animals and Pets
Air New Zealand Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Air New Zealand Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Star Alliance Codeshare
Air New Zealand Cargo
Airpoints

If you're unable to find the answer from a local agent, please contact Air New Zealand in Auckland as indicated below.

Head Office (HQ)	Tel	Email
Air New Zealand 185 Fanshawe Street Auckland 1010 New Zealand	0800 737 000 (within NZ) +64 (0)9 357 3000	info@airnewzealand.co.nz

Air New Zealand