Citilink Medan Office

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Citilink is a low-cost airline headquartered in Jakarta, Indonesia. Established in 2001 as a low-cost subsidiary of Garuda Indonesia, as of early 2026, the airline operates an extensive network of scheduled shuttle services connecting Indonesian cities and several regional destinations in Southeast Asia.

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Citilink offers scheduled flights between Jakarta and Medan.

Citilink Medan Contact Information
Medan Sales Office Kuala Namu Airport Jl. Bandara Internasional Kualanamu Medan, Sumatera Utara Indonesia Tel: +62 061 8888 0577 Airport Name: Kuala Namu International Airport

Customer inquiries handled by Citilink Medan Office including:

Flight Ticket Booking
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
VIP Lounge Service
Corporate Reward Program
Animals and Pets
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Citilink Lounge
Visa on Arrival
Transit Information
Receipts and Refunds
Citilink Surprise-In
Citilink Green Pass
Citilink Community Merchant
Citilink Cargo

If you're unable to find the answer from your local agent, please contact the Citilink Call Center in Jakarta, as indicated below.

Head Office (HQ)	Contact	Email
Citilink Menara Citicon, Lantai 16 Jl. S. Parman Kav. 72 Slipi Jakarta Barat 11410 Indonesia	0804 1 08 08 08 (Call Center) +62 31 9920 8709 (Call from Overseas)	info@citilink.co.id

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