Emirates Nairobi Office

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Headquartered in Dubai, United Arab Emirates, Emirates is the largest airline in the Middle East. As of early 2026, it operates over 3,000 weekly flights from its hub at Dubai International Airport, connecting more than 130 cities in 85 countries worldwide, including Kenya.

Contact Emirates

Emirates offers scheduled flights between Nairobi and Dubai.

Emirates Nairobi Contact Information
Nairobi Ticket Office The Cube, Ground Floor Riverside Drive 40993 Nairobi Kenya Tel: +254 20 389 3900 Working Hours Monday to Friday : 8:30 am to 4:45 pm Saturday : 9:00 am to 12:00 pm Sunday and Public Holidays Closed. Baggage Services Lost & Damaged Baggage Tel: +254 20 38 92 163 Airport Name: Jomo Kenyatta International Airport (Nairobi) Emirates Nairobi Office Location Map

Emirates Nairobi Contact Information

Nairobi Ticket Office

The Cube, Ground Floor
Riverside Drive
40993 Nairobi
Kenya

Tel: +254 20 389 3900

Working Hours

Monday to Friday : 8:30 am to 4:45 pm

Saturday : 9:00 am to 12:00 pm

Sunday and Public Holidays Closed.

Baggage Services

Lost & Damaged Baggage Tel: +254 20 38 92 163

Airport Name: Jomo Kenyatta International Airport (Nairobi)

Emirates Nairobi Office Location Map

Customer inquiries handled by Emirates Nairobi Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Skywards Memberships
Emirates Duty Free
Promotional Fares
Animals and Pets
Emirates Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Emirates Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Air Arabia
Flydubai Codeshare
Emirates Codeshare Partners

If you cannot find the answer from a local agent, please reach out to Emirates' 24-hour Contact Centre in Dubai using the following information:

Head Office (HQ)	Tel	Email
Emirates Group Headquarters PO Box 686, Dubai United Arab Emirates	+971 600 555 555 (24x7) +971 600 577 777	media.relations@emirates.com

Emirates