Ethiopian Airlines Nairobi Office
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Ethiopian Airlines, formerly known as Ethiopian Air Lines (EAL) and commonly
referred to simply as Ethiopian, is the flag carrier of Ethiopia. As of early
2026, the airline serves a total of 151 destinations, including 22 domestic and
129 international points across 81 countries worldwide, including Kenya.
Contact Ethiopian Airlines
Ethiopian Airlines offers scheduled flights between Nairobi and Addis Ababa.
| Ethiopian Airlines Nairobi Contact Information |
|---|
Nairobi City Office Bruce House Muindi Mbingu Street Nairobi, Kenya Mailing Address: P.O. BOX 42901 - 00100 Nairobi Tel: +254 20 2296000 / 723786649 / 701223493/970 Fax: +254 02 2219007 Email: nbores@ethiopianairlines.com / nbocto@ethiopianairlines.com Office Hours Monday - Friday : 8:30 am - 5:00 pm Saturday : 9:00 am - 1:00 pm Nairobi Airport Office Jomo Kenyatta International Airport Terminal 1C Unit 2, Jomo Kenyatta International Airport Nairobi, Kenya Tel: +254 110 922 345 / 722 518 532 (Airport Manager Mobile) Fax: +254 20 221 9007 Email: nboapt@ethiopianairlines.com Nairobi Cargo Office Africa Direct Limited JKIA African Cargo Building 2nd floor Room S28 Block B P.O. BOX 2459-00100 Nairobi Landline: +254 20 827480 Cell: +254 732900760 Cargo Manager: +254 790808641 Fax: +254 20822709 Email: etoperations@ethiopiancargo-kenya.com For General Enquiries Toll free: +254 20 3892349 (24/7) Airport Name: Jomo Kenyatta International Airport (Nairobi) |
Customer inquiries handled by Ethiopian Airlines Nairobi Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Ethiopian Airlines Codeshare
- Ethiopian Airlines Duty Free
- Promotional Fares
- Animals and Pets
- Ethiopian Airlines Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Ethiopian Airlines Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Star Alliance
- Ethiopian Airlines Holidays
- ShebaMiles
If you can't find the answer from your local agent, please get in touch with the Ethiopian Airlines 24-hour Call Centre as follows:
| Head Office (HQ) | Tel Number | |
|---|---|---|
|
Ethiopian Airlines Airport Enterprise Building Ground Floor Addis Ababa Ethiopia |
6787 (local) +251 11 617 9900 (overseas) |
customerrelations@ethiopianairlines.com |
folder_open Ethiopian Airlines