Ethiopian Airlines Shanghai Office
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Ethiopian Airlines, formerly known as Ethiopian Air Lines (EAL) and commonly
referred to simply as Ethiopian, is the flag carrier of Ethiopia. As of early
2026, the airline serves a total of 151 destinations, including 22 domestic and
129 international points across 81 countries worldwide, including China.
Contact Ethiopian Airlines
Ethiopian Airlines offers scheduled flights between Shanghai and Addis Ababa.
| Ethiopian Airlines Shanghai Contact Information |
|---|
Shanghai Office Room 2110, 21 Floor Xianlesi Plaza 388 Nanjing West Road Huangpu District Shanghai 200003, China Tel: +86 021 60509685 Email: etshacto@ethiopianairlines.com.cn China 24-hour Call Center : +86 4008 071 787 (Mandarin, Cantonese) / 4001 589 689 (English) Email: callcenter@ethiopianairlines.com.cn WeChat: feimallchina Shanghai Airport Office Room 2-B1-M10, Terminal 2 Pudong International Airport Shanghai, China Tel: +86 021 68339885 / +86 18117315785 Email: etshaapt@ethiopianairlines.com.cn Shanghai Cargo Office Room 320A, No. 168 Suhang Road Pudong International Airport Shanghai, China Tel: +86 021- 68356536 / +86 021-68354523 Email: etpvg@megacap.aero Airport Name: Shanghai Pudong International Airport |
Customer inquiries handled by Ethiopian Airlines Shanghai Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Ethiopian Airlines Codeshare
- Ethiopian Airlines Duty Free
- Promotional Fares
- Animals and Pets
- Ethiopian Airlines Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Ethiopian Airlines Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Star Alliance
- Ethiopian Airlines Holidays
- ShebaMiles
If you can't find the answer from your local agent, please get in touch with the Ethiopian Airlines 24-hour Call Centre as follows:
| Head Office (HQ) | Tel Number | |
|---|---|---|
|
Ethiopian Airlines Airport Enterprise Building Ground Floor Addis Ababa Ethiopia |
6787 (local) +251 11 617 9900 (overseas) |
customerrelations@ethiopianairlines.com |
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