Garuda Indonesia Medan Office

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Garuda Indonesia is the flag carrier of Indonesia, with its hub at Soekarno-Hatta International Airport, Jakarta. As of March 2025, Garuda Indonesia operates flights to a total of 72 domestic destinations across the country, including Medan.

Garuda Indonesia

Contact Garuda Indonesia

Garuda Indonesia offers scheduled flights between Medan and Jakarta.

Garuda Indonesia Medan Contact Information

Medan Sales Office 1

Jl. Mongonsidi No.59
Polonia, Kec. Medan Polonia
Kota Medan, Sumatera Utara 20157
Indonesia

Whatsapp Service : 081262679877

Operational Hours

Weekday : 8:00 am - 5:00 pm

Weekend & Public Holidays : 9:00 am - 3:00 pm

Medan Sales Office 2

Grand Inna Hotel
Jl. Balai Kota No.2
Kesawan, Kec. Medan Bar.
Kota Medan, Sumatera Utara 20111
Indonesia

Operational Hours

Weekday : 8:00 am - 4:30 pm

Weekend & Public Holidays : Closed

Medan Sales Office 3

Cemara Asri
SPBU H Anif Jalan Cemara
Indra Kasih, Medan Tembung
Indonesia

Operational Hours

Monday - Thursday : 8:00 am - 4:30 pm

Friday : 8:00 am - 5:00 pm

Weekend & Public Holidays : Closed

Airport Office

Departure Hall
Kualanamu International Airport
Jl. Kualanamu International Airport
Ps. Enam Kuala Namu
Kabupaten Deli Serdang
Sumatera Utara 20157
Indonesia

Operational Hours : 4:30 am - 8:00 pm daily

Airport Name: Kualanamu International Airport

Queries handled by Garuda Indonesia Medan Office including:

  • Flight Ticket Booking
  • Flight Ticket Rescheduling
  • Web / Mobile App Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free Items
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Corporate Reward Program
  • Animals and Pets
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Garuda Lounge
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • SkyTeam Lounges
  • SkyPriority
  • GarudaMiles Loyalty Program
  • GarudaShop

If you cannot find the answer from a local agent, please contact the Garuda Indonesia Call Center in Jakarta as indicated below.

Head Office (HQ) Tel Open
Garuda Indonesia
Management Building
3d Floor Soekamo-Hatta International Airport Cengkareng
Jakarta 19120
Indonesia
0804 1 807 807 (7x24 Call Center)
+62 21 2351 9999 (Call from Overseas)
24x7



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