Garuda Indonesia Surabaya Office

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Garuda Indonesia is the flag carrier of Indonesia, with its hub at Soekarno-Hatta International Airport, Jakarta. As of March 2025, Garuda Indonesia operates flights to a total of 72 domestic destinations across the country, including Surabaya.

Garuda Indonesia

Contact Garuda Indonesia

Garuda Indonesia offers scheduled flights between Surabaya and Jakarta.

Garuda Indonesia Surabaya Contact Information

Surabaya Branch Office

Teleservice : 0821-4197-0007

Operational Hours

Weekday : 8:00 am - 4:00 pm

Saturday : 9:00 am - 3:00 pm

Sunday: Offline

Surabaya Sales Office 1


Graha Bumi Surabaya Lt. 1
Jl. Basuki Rachmat 126-128
Surabaya, Indonesia

Whatsapp Service : 0811323441

Operational Hours

Weekday : 8:00 am - 4:00 pm WIB

Saturday : 9:00 am - 3:00 pm

Sunday & Public Holidays : Closed

Surabaya Sales Office 2

Pakuwon Mall Lt. II (Area Food Society)
Jalan Puncak Indah Lontar II
Babatan, Kec.Wiyung
Surabaya 60213
Indonesia

Operational Hours : 11:00 am  - 6.00 pm daily

Airport Office

Juanda International Airport
Jl. Ir. H. Juanda, Betro, Sedati
Kabupaten Sidoarjo
Jawa Timur 61253
Indonesia

Hotline : 031-8690907

Operational Hours : 5:00 am - 6:00 pm daily

Airport Name: Juanda International Airport

Queries handled by Garuda Indonesia Surabaya Office including:

  • Flight Ticket Booking
  • Flight Ticket Rescheduling
  • Web / Mobile App Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free Items
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Corporate Reward Program
  • Animals and Pets
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Garuda Lounge
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • SkyTeam Lounges
  • SkyPriority
  • GarudaMiles Loyalty Program
  • GarudaShop

If you cannot find the answer from a local agent, please contact the Garuda Indonesia Call Center in Jakarta as indicated below.

Head Office (HQ) Tel Open
Garuda Indonesia
Management Building
3d Floor Soekamo-Hatta International Airport Cengkareng
Jakarta 19120
Indonesia
0804 1 807 807 (7x24 Call Center)
+62 21 2351 9999 (Call from Overseas)
24x7



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