Japan Airlines San Francisco Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as Nikkō (日航), is the flag carrier of Japan and a major international airline. As of early 2026, the airline operates flights to approximately 90-100 destinations worldwide, including United States of America (USA).

Contact Japan Airlines

Japan Airlines offers scheduled flights between San Francisco and Tokyo.

Japan Airlines San Francisco Contact Information
San Francisco Office Tel: +1-800-JAL-FONE (1-800-525-3663) (Japanese / English Language) Tel: +1-310-607-4160 (Outside the US / Canada, Charges apply) JAL Customer Service & Support Center* 300 Continental Boulevard, Suite 401 El Segundo, CA 90245 California, United States Tel: 1-800-525-3663 Office Hours Reservations & Information (including award ticket, baggage, lost and found) 5:00 am - 6:00 pm (Daily, Pacific Time) JAL Mileage Bank Center 9:00 am - 7:00 pm (Monday - Friday, Pacific Time) Weekend and Holidays closed. Eastern Time: +3 hours, Central Time: +2 hours Hawaiian Time: -2 hours (DST) / -3 hours Note: If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese) Airport Name: San Francisco International Airport

Japan Airlines San Francisco Contact Information

San Francisco Office

Tel: +1-800-JAL-FONE (1-800-525-3663*) (Japanese / English Language)

Tel: +1-310-607-4160 (Outside the US / Canada, Charges apply)

JAL Customer Service & Support Center

300 Continental Boulevard, Suite 401
El Segundo, CA 90245
California, United States

Tel: 1-800-525-3663

Office Hours

Reservations & Information (including award ticket, baggage, lost and found)

5:00 am - 6:00 pm (Daily, Pacific Time)

JAL Mileage Bank Center

9:00 am - 7:00 pm (Monday - Friday, Pacific Time)

Weekend and Holidays closed.

Eastern Time: +3 hours, Central Time: +2 hours

Hawaiian Time: -2 hours (DST) / -3 hours

Note: If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)

Airport Name: San Francisco International Airport

Customer inquiries handled by Japan Airlines San Francisco Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
JAL Codeshare
JAL Duty Free
Promotional Fares
Animals and Pets
JAL Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
JAL Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Oneworld® Codeshare
JAL Mileage Bank

If you cannot find the answer from your local agent, please reach out to Japan Airlines Customer Service in Tokyo as indicated below.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570-025-121 (within Japan) +81 3 6733 3062 (from Overseas)	7:00 am - 8:00 pm daily (Japan Time, GMT+9)

Japan Airlines