Japan Airlines São Paulo Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as Nikkō (日航), is the flag carrier of Japan and a major international airline. As of early 2026, the airline operates flights to approximately 90-100 destinations worldwide, including Brazil.

Contact Japan Airlines

Japan Airlines offers scheduled flights between São Paulo and Tokyo.

Japan Airlines São Paulo Contact Information
São Paulo Office Avenida Paulista 542 - 3º andar - São Paulo SP - Brasil CEP 01310-000 Tel: +55-011-3175-2250 (Reservation, Portuguese Language) Tel: +55-011-3175-2255 (JAL Mileage Bank, Portuguese Language) Office Hours: 9:00 am - 12:00 pm / 1:00 pm - 6:00 pm (Monday - Friday) Reservations and Information / JAL Mileage Bank Center Toll-Free Tel: 0800-892-2203 (Japanese / English Language) Please refer to USA for Office Hours. Toll-Free number is connected to JMB Center in the U.S. Note: If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese) Airport Name: São Paulo–Guarulhos International Airport

Japan Airlines São Paulo Contact Information

São Paulo Office

Avenida Paulista
542 - 3º andar - São Paulo
SP - Brasil CEP 01310-000

Tel: +55-011-3175-2250 (Reservation, Portuguese Language)

Tel: +55-011-3175-2255 (JAL Mileage Bank, Portuguese Language)

Office Hours: 9:00 am - 12:00 pm / 1:00 pm - 6:00 pm (Monday - Friday)

Reservations and Information / JAL Mileage Bank Center

Toll-Free Tel: 0800-892-2203 (Japanese / English Language)

Please refer to USA for Office Hours. Toll-Free number is connected to JMB Center in the U.S.

Note: If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)

Airport Name: São Paulo–Guarulhos International Airport

Customer inquiries handled by Japan Airlines São Paulo Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
JAL Codeshare
JAL Duty Free
Promotional Fares
Animals and Pets
JAL Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
JAL Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Oneworld® Codeshare
JAL Mileage Bank

If you cannot find the answer from your local agent, please reach out to Japan Airlines Customer Service in Tokyo as indicated below.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570-025-121 (within Japan) +81 3 6733 3062 (from Overseas)	7:00 am - 8:00 pm daily (Japan Time, GMT+9)

Japan Airlines