Singapore Airlines Hong Kong Office

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Singapore Airlines (SQ) is Singapore’s flag carrier and one of Asia’s major international airlines. As of early 2026, the airline and its subsidiary Scoot operate scheduled services to over 128 destinations worldwide, including Hong Kong.

Singapore Airlines

Contact Singapore Airlines

Singapore Airlines offers scheduled flights between Hong Kong and Singapore.

Singapore Airlines Hong Kong Contact Information

Hong Kong City Office

Tel: +852 3077 3522 (Reservations & Ticketing)

Email: hk_feedback@singaporeair.com.sg

Operating Hours

8:00 am to 6:00 pm (Mon - Fri) / Weekends and public holiday - Closed

For any urgent matters outside office hours, please call +65-6223 8888 (24 hours Contact Centre in Singapore).

Airport Office

Unit 305, 3/F, HKIA Commercial Building
1 Sky Plaza Road Hong Kong International Airport
Lantau, Hong Kong

Tel: +852 3902 9000 (0900-1730hrs)

Check-in counters

Aisle F, Departures Level (L6), Terminal 1

SilverKris Lounge

Near Gate 5, Departures Level (L6), Terminal 1 (Restricted Area)

Operating Hours

Airport Office: 0700-1930hrs, Monday to Sunday

SilverKris Lounge: 0600-0000hrs, Monday to Sunday

SilverKris Lounge: 6:15 am - 12:45 am

Note: The Airport Office is an Operations and Administrative office only. For ticketing and reservations enquiries, please call +852 3902 9000.

There are no Reservations/Ticketing facilities at the airport office.

Lost and Found Office

Handling Agent for Singapore Airlines
SATS HK Limited
Room 6T016, Airline Offices
Floor 6, Terminal 1
Hong Kong International Airport
Lantau, Hong Kong

Tel:  +852 3902 9000 (baggage enquiries only)
Fax: +852 3903 9039

Email: baggage.services@jasg.com

Operating Hours: 7:30 am to 11:00 pm daily.

Airport Name: Hong Kong International Airport

Customer inquiries handled by Singapore Airlines Hong Kong Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Mobile App Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free Items
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Corporate Reward Program
  • PPS Club
  • Animals and Pets
  • In-Flight Meals
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • KrisFlyer Program
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • SilverKris Lounge
  • KrisFlyer Gold Lounge
  • Codeshare Partners

If you cannot find the answer from a local agent, please contact Singapore Airlines' 24-hour Call Centre as shown below:

Head Office (HQ) Tel Open
Singapore Airlines
2 Orchard Turn
#04-05 ION Orchard Singapore
238801 Singapore		 +65 6223 8888 24x7


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