South African Airways Lusaka Office

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South African Airways (SAA) is South Africa’s state-owned flag carrier, headquartered in Johannesburg. As of early 2026, the airline operates scheduled services to 16 destinations, including three domestic routes and 13 international destinations across 12 countries, including Zambia.

Contact South African Airways

South African Airways offers scheduled flights between Johannesburg and Lusaka.

South African Airways Lusaka Contact Information
Lusaka Office First Floor, FF-08 Arcades Mall, Great East Road Lusaka, Zambia Tel: +260 21 125 4369 / +260 773 029 100 Customer Services Tel : +260 211 271 031 / +260 977 777 224 Email: lunreservations@flysaa.com Open Hours Monday - Friday : 8:30 am - 4:30 pm Saturday : 9:00 am - 11:00 am Closed on Sunday and Public Holidays Baggage Services Tel: +260 950 708 004 (24x7) Airport Name: Kenneth Kaunda International Airport South African Airways Lusaka Office Location Map

South African Airways Lusaka Contact Information

Lusaka Office

First Floor, FF-08
Arcades Mall, Great East Road
Lusaka, Zambia

Tel: +260 21 125 4369 / +260 773 029 100

Customer Services Tel : +260 211 271 031 / +260 977 777 224

Email: lunreservations@flysaa.com

Open Hours

Monday - Friday : 8:30 am - 4:30 pm

Saturday : 9:00 am - 11:00 am

Closed on Sunday and Public Holidays

Baggage Services

Tel: +260 950 708 004 (24x7)

Airport Name: Kenneth Kaunda International Airport

South African Airways Lusaka Office Location Map

Customer inquiries handled by South African Airways Lusaka Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Star Alliance Codeshare
Promotional Fares
Animals and Pets
South African Airlink

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
SAA Holidays
Voyager Program

If you're unable to find the answer from a local agent, please contact South African Airways Global Contact Centre in Johannesburg using the information provided below:

Head Office (HQ)	Contact	Email
South African Airways Airways Park, 32 Jones Road Kempton Park, Johannesburg South Africa	+27 11 978 1111 0861 606 606 (sharecall in SA only)	reservationsjnb@flysaa.com saacustomerservice@flysaa.com

South African Airways