Turkish Airlines Addis Ababa Office
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Turkey’s national flag carrier, is headquartered in Istanbul. As of early 2026,
the airline operates from its primary hub at
Istanbul Airport, offering an extensive network serving around 350
destinations in 131 countries worldwide, including Ethiopia.
Contact Turkish Airlines
Turkish Airlines offers scheduled flights between Addis Ababa and Istanbul.
| Turkish Airlines Addis Ababa Contact Information |
|---|
Addis Ababa City Sales Office Snap Plaza Building 5th Floor Bole, Main Road next to Millennium Hall Addis Ababa Ethiopia Tel: +251 0 11 662 7781 / 82 / 83 / 84 Fax: +251 0 11 662 7786 Email: addsales@thy.com Office Hours: 8:30 am - 5:00 pm (Mon - Fri) / 9:00 am - 12:30 pm (Saturday) Closed on Sunday and Public Holidays. Airport Office Bole Airport Terminal-1 Addis Ababa Ethiopia Working hours: Summer timetable: 20:00 - 03:00 Winter timetable: 21:00 - 04:00 Tel: +251 0 11 6650 444 Fax: n/a Email: addcustomer@thy.com Turkish Airlines Cargo Office General Cargo Agency - Panafric Global Ethiopian Cargo Terminal 1st Floor Room No 22 P.O.Box 7408 Addis Ababa, Ethiopia Tel: +251-975-868 686 Fax: +251-116-651 373 Working hours: 9:00 am - 5:00 pm (daily) Airport Name: Bole Airport
Turkish Airlines Addis Ababa Office Location Map
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Customer inquiries handled by Turkish Airlines Addis Ababa Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Turkish Airlines Codeshare
- Turkish Airlines Duty Free
- Promotional Fares
- Animals and Pets
- Turkish Airlines Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Turkish Airlines Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Corporate Club Programme
- Turkish Do&Co
- Turkish Miles&Smiles
If you're unable to find the answer from a local agent, please contact Turkish Airlines 24-hour Booking and Customer Services in Turkey as outlined below:
| Head Office (HQ) | Tel | |
|---|---|---|
|
Turkish Airlines Turkish Airlines General Management Building Ataturk Airport 34149 Yesilkoy, Istanbul Turkey |
+90 850 333 0 849 | customer@thy.com |
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