Turkish Airlines Almaty Office

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Turkey’s national flag carrier, is headquartered in Istanbul. As of early 2026, the airline operates from its primary hub at Istanbul Airport, offering an extensive network serving around 350 destinations in 131 countries worldwide, including Kazakhstan.

Contact Turkish Airlines

Turkish Airlines offers scheduled flights between Almaty and Istanbul.

Turkish Airlines Almaty Contact Information
Almaty Ticket Sales Office Nursultan Nazarbayev Avenu 100/4 Almaty 050000 Kazakhstan Tel: +7 727 333 3849 Fax: +7 727 250 6219 Call Center: +7 727 232 11 00 (24x7) Office Hours: 9:00 am - 6:00 pm (Mon - Fri) Closed on weekend and public holidays. Email: almaty@thy.com Turkish Airlines Almaty Airport Office Almaty International Airport International Passenger Terminal 2nd floor Kazakhstan Office Hours: 4:00 am - 8:00 am (daily) Tel: +7 727 270 3046 Call center: +7 727 232 11 00 (24x7) Email: alaops@thy.com Turkish Airlines Almaty Cargo Office (GSA) Globalink 1B, Administrative Building "Aksunkar" 108 office Almaty, Zakarpatskya str. Kazakhstan Tel: +7 702 217 7249 Fax: n/a Working hours: 9:00 am - 6:00 pm (Mon - Fri) Email: alacargo@thy.com Airport Name: Almaty International Airport Turkish Airlines Almaty Office Location Map

Turkish Airlines Almaty Contact Information

Almaty Ticket Sales Office

Nursultan Nazarbayev Avenu 100/4
Almaty 050000
Kazakhstan

Tel: +7 727 333 3849
Fax: +7 727 250 6219

Call Center: +7 727 232 11 00 (24x7)

Office Hours: 9:00 am - 6:00 pm (Mon - Fri)

Closed on weekend and public holidays.

Email: almaty@thy.com

Turkish Airlines Almaty Airport Office

Almaty International Airport
International Passenger Terminal 2nd floor
Kazakhstan

Office Hours: 4:00 am - 8:00 am (daily)

Tel: +7 727 270 3046

Call center: +7 727 232 11 00 (24x7)

Email: alaops@thy.com

Turkish Airlines Almaty Cargo Office (GSA)

Globalink
1B, Administrative Building "Aksunkar" 108 office
Almaty, Zakarpatskya str.
Kazakhstan

Tel: +7 702 217 7249
Fax: n/a

Working hours: 9:00 am - 6:00 pm (Mon - Fri)

Email: alacargo@thy.com

Airport Name: Almaty International Airport

Turkish Airlines Almaty Office Location Map

Customer inquiries handled by Turkish Airlines Almaty Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Turkish Airlines Codeshare
Turkish Airlines Duty Free
Promotional Fares
Animals and Pets
Turkish Airlines Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Turkish Airlines Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Corporate Club Programme
Turkish Do&Co
Turkish Miles&Smiles

If you're unable to find the answer from a local agent, please contact Turkish Airlines 24-hour Booking and Customer Services in Turkey as outlined below:

Head Office (HQ)	Tel	Email
Turkish Airlines Turkish Airlines General Management Building Ataturk Airport 34149 Yesilkoy, Istanbul Turkey	+90 850 333 0 849	customer@thy.com

Turkish Airlines