Vietnam Airlines Jakarta Office
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Vietnam Airlines is the largest airline and national flag carrier of Vietnam.
Headquartered in Hanoi with hubs at
Noi
Bai International Airport and
Tan Son Nhat International Airport, the carrier operates an extensive global
network. As of early 2026, Vietnam Airlines’ scheduled services span around 190
active routes serving roughly 58 destinations worldwide, including Indonesia.
Contact Vietnam Airlines
Vietnam Airlines offers scheduled flights between Jakarta and Hanoi / Ho Chin Minh City.
| Vietnam Airlines Jakarta Contact Information |
|---|
Jakarta Office Wisma Tamara Lt.8 # 868 Jl. Jend. Surdiman Kav. 24 Jakarta 12920 Indonesia Office Hours Monday - Friday : 9:00 am - 5:30 pm Closed on Weekend and Public Holidays Reservations and Ticketing Tel: +62 21 520 8823 Fax: +62 21 520 0313 Email: suli@vietnamairlines.com / evalia@vietnamairlines.com Sales & Marketing Tel: +62 21 520 8823 Fax: +62 21 520 0313 Email: ciska@vietnamairlines.com / geryalam@vietnamairlines.com Lotusmiles & Website Tel: +62 21 520 8823 Fax: +62 21 520 0313 Email: ciska@vietnamairlines.com / geryalam@vietnamairlines.com Airport Office Tel: +62 21 5591 0600 Fax: +62 21 520 0313 Email: bangnguyendinh@vietnamairlines.com / cgk.station@vietnamairlines.com Airport Name: Soekarno–Hatta International Airport (Jakarta) |
Customer inquiries handled by Vietnam Airlines Jakarta Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Vietnam Airlines Codeshare
- Vietnam Airlines Duty Free
- Promotional Fares
- Animals and Pets
- Lotus Lounges
- VNA Holidays
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Vietnam Airlines Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Lotusmiles Membership
- SkyPriority
- SkyTeam Codeshare
If you're unable to find the answer from a local agent, please contact Vietnam Airlines 24/7 Contact Center in Hanoi using the information below:
| Head Office (HQ) | Contact | |
|---|---|---|
| Vietnam Airlines 200 Nguyen Son Street Bo De Ward, Long Bien District Hanoi, Vietnam |
1900 1100 (within Vietnam) +84 24 3832 0320 (from Overseas) |
telesales@vietnamairlines.com |
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