Vietnam Airlines Kuala Lumpur Office

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Vietnam Airlines is the largest airline and national flag carrier of Vietnam. Headquartered in Hanoi with hubs at Noi Bai International Airport and Tan Son Nhat International Airport, the carrier operates an extensive global network. As of early 2026, Vietnam Airlines’ scheduled services span around 190 active routes serving roughly 58 destinations worldwide, including Malaysia.

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Vietnam Airlines offers scheduled flights between Kuala Lumpur and Hanoi / Ho Chin Minh City.

Vietnam Airlines Kuala Lumpur Contact Information

Kuala Lumpur Office

5-05, Level 5
Menara Hap Seng
Jalan P.Ramlee
50250 Kuala Lumpur
Malaysia

Tel: +60 3 2031 1666
Fax: +60 3 2026 3366

Email: helpdesk.my@vietnamairlines.com

Office Hours

Monday - Friday : 9:00 am - 5:30 pm

Closed on Weekend and Public Holidays

Reservations and Ticketing

Tel: +60 3 2031 1555
Fax: +60 3 2026 3366

Email: helpdesk.my@vietnamairlines.com

Sales and Marketing

Tel: +60 3 2031 1666
Fax: +60 3 2026 3366

Email: sales.my@vietnamairlines.com

Lotusmiles

Tel: +60 3 2031 1666
Fax: +60 3 2026 3366

Email: sales.my@vietnamairlines.com

Airport Office

Lot S5, Level 4
Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Tel: +60 3 8776 4620
Fax: +60 3 8776 4615

Email: airport.my@vietnamairlines.com

Office Hours

9:30 am - 5:30 pm (daily)

Closed on Weekend and Public Holidays

Cargo (GSA)

Deks Air (M) Sdn Bhd

Tel: +60 3 8787 2262
Fax: +60 3 8787 2281

Email: dekscgo@deksair.com.my

Airport Name: Kuala Lumpur International Airport

Customer inquiries handled by Vietnam Airlines Kuala Lumpur Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Vietnam Airlines Codeshare
  • Vietnam Airlines Duty Free
  • Promotional Fares
  • Animals and Pets
  • Lotus Lounges
  • VNA Holidays
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Vietnam Airlines Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Insurance
  • Lotusmiles Membership
  • SkyPriority
  • SkyTeam Codeshare

If you're unable to find the answer from a local agent, please contact Vietnam Airlines 24/7 Contact Center in Hanoi using the information below:

Head Office (HQ) Contact Email
Vietnam Airlines
200 Nguyen Son Street
Bo De Ward, Long Bien District
Hanoi, Vietnam
1900 1100 (within Vietnam)
+84 24 3832 0320 (from Overseas)
telesales@vietnamairlines.com



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