Vietnam Airlines Shanghai Office
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Vietnam Airlines is the largest airline and national flag carrier of Vietnam.
Headquartered in Hanoi with hubs at
Noi
Bai International Airport and
Tan Son Nhat International Airport, the carrier operates an extensive global
network. As of early 2026, Vietnam Airlines’ scheduled services span around 190
active routes serving roughly 58 destinations worldwide, including China.
Contact Vietnam Airlines
Vietnam Airlines offers scheduled flights between Shanghai and Hanoi / Ho Chin Minh City.
| Vietnam Airlines Shanghai Contact Information |
|---|
Shanghai Office Room 1605, Imago Plaza No 99 Wu Ning Road Shanghai 200063 China Office Hours Monday - Friday : 9:00 am - 12:00 pm / 1:00 pm - 5:30 pm Closed on Weekend and Public Holidays Reservations and Ticketing Tel: +86-21-6289 3306 Fax: +86-21-6289 3316 Email: sha.helpdesk@vietnamairlines.com Sales Tel: +86-21-6289 3305 Fax: +86-21-6289 3316 Email: sha.sales@vietnamairlines.com Lotusmiles & Website Tel: +86-21-6289 3305 Fax: +86-21-6289 3316 Email: sha.lotusmiles@vietnamairlines.com Cargo Tel: +86-21-6289 3305 Fax: +86-21-6289 3316 Email: sha.cargo@vietnamairlines.com Airport Office Room 2-B11-M03,Terminal 2 Shanghai Pudong International Airport Shanghai Shanghai 201202 China Tel: +86-21-6833 9689 Fax: +86-21-6833 9690 Email: pvg.station@vietnamairlines.com Airport Name: Shanghai Pudong International Airport |
Customer inquiries handled by Vietnam Airlines Shanghai Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Vietnam Airlines Codeshare
- Vietnam Airlines Duty Free
- Promotional Fares
- Animals and Pets
- Lotus Lounges
- VNA Holidays
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Vietnam Airlines Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Lotusmiles Membership
- SkyPriority
- SkyTeam Codeshare
If you're unable to find the answer from a local agent, please contact Vietnam Airlines 24/7 Contact Center in Hanoi using the information below:
| Head Office (HQ) | Contact | |
|---|---|---|
| Vietnam Airlines 200 Nguyen Son Street Bo De Ward, Long Bien District Hanoi, Vietnam |
1900 1100 (within Vietnam) +84 24 3832 0320 (from Overseas) |
telesales@vietnamairlines.com |
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