Virgin Australia Hong Kong Office

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Virgin Australia is Australia’s second‑largest airline after Qantas and the largest carrier operating under the Virgin brand. From its hubs in Brisbane, Melbourne, and Sydney, the airline serves an active network of about 44 destinations on roughly 139 scheduled routes, including Hong Kong.

Contact Virgin Australia

Virgin Australia offers scheduled flights between Hong Kong and major cities in Australia.

Hong Kong Office Contact Information
Tel: 8009 311 55 (toll free) / 852 3018 8293 Email: vigs@virginaustralia.com Office hours: 24 hours (daily) Tel: +852 5808 0288 (Group Booking) Email: groupbookingshkg@virginaustralia.com Baggage Services Tel: 3713 1300 / +852 3713 1300 (call from overseas) Working Hours: 0900 - 1900 Airport Name: Hong Kong International Airport

Note: Virgin Australia Baggage Contact Centre is available to assist with all inquiries regarding delayed or missing checked baggage, as well as mishandled baggage claims.

Customer inquiries handled by Virgin Australia Hong Kong Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
Velocity Enquiries
Corporate Reward Program
Economy Class Services
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Self Service Kiosk Check-in
Velocity Points
Visa on Arrival
Transit Information
Receipts and Refunds
Travel Insurance
Airlines Partners
Virgin Australia Lounge

f you're unable to find the answer from a local agent, please contact Virgin Australia Guest Contact Centre directly at the following:

Head Office (HQ)	Tel Number	Email
Virgin Australia Level 11, 275 Grey Street South Brisbane QLD 4101 Australia	+61 7 3295 3000 +61 7 3295 2296 Reservation Tel: 13 67 89 (call from Australia only)	reception@virginblue.com.au

Virgin Australia