El Al Israel Airlines Lost and Found

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Passengers traveling with El Al Israel Airlines who lose personal belongings can request assistance through the airline or the airport’s lost property services. Lost items may include belongings left on board the aircraft, within airport terminals, or checked baggage that fails to arrive at the destination airport.

El Al Israel Airlines Lost and Found

Reporting Lost Items

Passengers must report lost property as soon as possible after arrival. Items left on board El Al aircraft should be reported to El Al customer service or the airline’s ground handling representatives at the arrival airport. Reports should include the passenger’s name, flight number, travel date, seat number, and a detailed description of the missing item.

Onboard Items

Items found onboard aircraft are transferred to El Al’s handling agents or the airport’s lost and found department after arrival. Passengers may be required to submit identification and supporting travel information to verify ownership before items are released.

Checked Baggage Issues

Passengers whose checked baggage is delayed, missing, or damaged must report the issue immediately at the airport baggage service counter before leaving the arrivals area. A Property Irregularity Report (PIR) is issued with a reference number for baggage tracing and claim processing. El Al provides baggage tracking support through its baggage services system and partner handling agents at destination airports.

Ben Gurion Airport Lost Property

Items lost within Ben Gurion Airport terminals, security checkpoints, or public airport areas are managed by the Israel Airports Authority Lost and Found Department. Passengers must contact the airport directly for items not associated with checked baggage or onboard aircraft.

Item Collection

Recovered items may be collected from the airport, baggage service office, or designated lost and found facility. Passengers must present valid identification and supporting documentation, including the PIR reference number if applicable. Unclaimed items are handled according to airport and airline retention policies.

Shall you need further information, please reach out to El Al Israel Airlines Contact Center in Israel using the following information: