Georgian Airways Lost and Found

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Passengers traveling with Georgian Airways who lose personal belongings may request assistance in locating and recovering their items. Lost property may occur on board the aircraft or within airport facilities such as Tbilisi International Airport. Passengers must report missing items promptly to the appropriate authority for proper handling.

Reporting Lost Items

Passengers must report lost items to the relevant authority based on where the item was misplaced. Items lost within airport terminals must be reported directly to the airport’s lost and found office. Items lost on board Georgian Airways flights must be reported to the airline or its ground handling agent. Reports must include flight details, travel date, and a clear description of the item.

Onboard Items

Items left on board the aircraft are collected by the airline’s ground handling agents after each flight. Passengers must provide information such as seat number, cabin class, and item description to assist in identification and retrieval. Recovery is subject to confirmation by the handling team.

Checked Baggage Issues

For checked baggage that is delayed, lost, or damaged, passengers must report the issue immediately upon arrival at the airline’s baggage service counter. A Property Irregularity Report (PIR) is issued with a reference number for tracking purposes. This document is required for baggage tracing and any subsequent claims. Handling of baggage claims is conducted in accordance with applicable international conventions.

Item Collection

Recovered items are held by the airline or the airport authority depending on where the item was found. Passengers must present valid identification and relevant reference details, such as flight information or PIR number, to collect their belongings. Unclaimed items are handled in accordance with airport or airline procedures, and collection must be arranged directly with the responsible office.

Shall you need further information, please reach out to Georgian Airways Contact Center in Tbilisi using the following information:

Head Office (HQ) Tel Email
Nikifore Irbakhi St 17
Tbilisi 0144
Georgia
+995 32 211 12 20 info@georgian-airways.com


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